Analysis of the Quality of Public Transport Service in the Main Town of Cabinda Municipality

Analysis of the Quality of Public Transport Service in the Main Town of Cabinda Municipality

Authors

  • Estevão Ngoma Custódio Mango Universidade Onze de Novembro
  • José Baptista Fernando do Rosário Universidade Onze de Novembro

Keywords:

Transporte público, Qualidade dos serviços, Mobilidade urbana

Abstract

Public transport plays a vital role in people’s mobility within a territory, serving purposes such as work, healthcare, education, or leisure. This article, titled “Analysis of the Quality of Public Transport Service in the Main Town of Cabinda Municipality,” aimed to assess the quality of public transport services in the municipality’s main town. The study focused specifically on the issue of urban collective transport by buses. A deductive and statistical method was adopted, and data collection techniques included semi-structured questionnaires and interviews, participatory observation, and document analysis. The findings reveal that 79% of passengers rated accessibility as very poor due to difficulty in accessing bus stops; 86% rated service frequency as very poor due to the long wait between buses; 70% rated travel time as average. Regarding the information system, 92% classified it as very poor due to the absence of route, operator, and schedule information at bus stops. As for stop features, around 95% considered them very poor due to the lack of proper signage, seating, and shelters. Reliability was rated very poor by 86.9% due to the lack of information about bus circulation times. Finally, passenger load was rated as average, as passengers could travel more comfortably outside peak hours. Overall, the quality of urban public bus transport in Cabinda’s main town is considered poor.

KEYWORDS

Public transport; Service quality; Urban mobility; User satisfaction; Cabinda Municipality.

 

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Author Biographies

Estevão Ngoma Custódio Mango, Universidade Onze de Novembro

Professor de Introdução à Economia e Empreendedorsmo no Complexo Escolar Prvado Mapumar, Licenciado em Economa pela Universidade Onze de Novembro (UON),Cabnda-Angola.

José Baptista Fernando do Rosário , Universidade Onze de Novembro

Professor Associado do Departamento de Economia (UON), Doutor em Ciêncas Económicas pela Universidade Central Marta Abreu de Las Vllas (UCLV), Cuba. 

References

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SPTRANSTMU – SECRETARIA PROVINCIAL DOS TRANSPORTES, TRÁFEGO E MOBILIDADE URBANA. Relatórios do setor. Cabinda, 2024.

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Published

18-09-2026

How to Cite

Mango, E. N. C., & José Baptista Fernando do Rosário. (2026). Analysis of the Quality of Public Transport Service in the Main Town of Cabinda Municipality: Analysis of the Quality of Public Transport Service in the Main Town of Cabinda Municipality. NJINGA&SEPÉ: evista nternacional e ulturas, Línguas fricanas rasileiras, 6(3), 114–137. etrieved from https://revistas.unilab.edu.br/njingaesape/article/view/2160

Issue

Vol. 6 No. 3 (2026): Entre línguas, direitos e territórios: educação, sociedade e ambiente em Angola e Moçambique

Section

Bloco III: Ambiente, Território e Desenvolvimento

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Copyright (c) 2026 NJINGA&SEPÉ: Revista Internacional de Culturas, Línguas Africanas e Brasileiras

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